Shipping policy
Service Regions: United States, Canada, Australia
Estimated Delivery Time: 12–14 days (calendar days; includes processing and transit)
Free Shipping Threshold: $69.99+ per order (after discounts and promotions, before taxes)
1) Rates & Timing
| Region | Service | Est. Delivery | Shipping Fee |
|---|---|---|---|
| United States | Standard | 12–14 days | $0 for orders $69.99+; otherwise $7.90 |
| Canada | Standard | 12–14 days | $0 for orders $69.99+; otherwise $7.90 |
| Australia | Standard | 12–14 days | $0 for orders $69.99+; otherwise $7.90 |
Delivery times are estimates and may be affected by holidays, customs or security checks, weather conditions, or routing to remote areas.
2) Processing Time (Before Shipment)
- All products (general and customized): Ships in 3–5 days.
- Processing includes order verification, picking, packing, and (for customized items) production.
3) Carriers & Fulfillment
We partner with reliable logistics providers and select methods by weight, destination, and service performance: YunTu/YunExpress, UUS, USPS, SF Express, UniUni.
- Split shipments: Your order may ship in multiple parcels due to inventory or weight. There is no extra shipping fee for split shipments.
- Cross-border and last-mile handoffs: Parcels may begin with a cross-border tracking number (e.g., YunExpress/UUS/SF). In the United States and Canada, UniUni or USPS may perform last-mile delivery and create a new local tracking number. Both numbers may appear in tracking updates.
4) Tracking Information
- A tracking email will be sent when your order ships.
- Some services can take 2–5 business days to show the first scan.
- If a last-mile carrier takes over, your tracking may update with a new local number; we include it when available.
If tracking shows “Delivered” but the package is missing
- Confirm your address and check common drop spots (porch, garage, side/back door, parcel locker, mailroom).
- Ask household members, neighbors, or building staff.
- Allow 1–2 additional days; some carriers mark “Delivered” before final handoff.
- Still missing? Email support@kadajoy.com and we will assist with a carrier trace.
Lost or stolen packages: Once a parcel is marked “Delivered” by the carrier, risk of loss transfers to the recipient. KadaJoy is not responsible for theft or loss after delivery confirmation, but we will help initiate carrier investigations. If the address provided was incomplete or incorrect, reship fees may apply. Parcels returned as “Return to Sender” require reshipping charges.
5) Restrictions & Duties
- No PO/BO Boxes or military addresses. Please provide a valid street address.
- Import duties, VAT, and handling fees: These may be assessed by your country’s customs and are the customer’s responsibility.
- Service area: We currently ship only to the United States, Canada, and Australia.
6) Free Shipping Eligibility
Orders totaling $69.99+ (after discounts/promo codes and before taxes) qualify for free standard shipping to eligible regions listed in this policy.
7) Order Changes & Cancellations
- We work quickly to ship within 3–5 days. If you need to modify or cancel your order, email support@kadajoy.com immediately with your order number and request.
- Requests are not guaranteed once processing or production begins.
- Orders placed more than 24 hours ago generally cannot be canceled.
- KadaJoy may cancel orders at our discretion (e.g., address issues, payment verification, inventory constraints); you will be notified and refunded if applicable.
8) Need Help?
We are happy to assist with shipping questions, tracking support, or special delivery notes: support@kadajoy.com.