Official Support Channel
Email (only support channel): support@kadajoy.com
All communication is handled in writing to ensure accuracy, traceability, and data protection. We do not offer phone, SMS, WhatsApp, or live chat support.
Contact Us
Contact & Customer Support
KadaJoy provides customer support for all orders placed on https://kadajoy.com.
For questions regarding orders, shipping, returns, refunds, or product issues, please contact us using the official email below.
Support Availability & Response Time
- Business Days: Monday – Friday
- Business Hours: 9:00 AM – 6:00 PM (CST, UTC−06:00)
- Typical Response Time: within 24–48 business hours
- Closed on weekends and public holidays.
During peak seasons or promotional periods, response times may be slightly longer. All inquiries are answered in the order received.
Support Topics
- Order confirmation and order status
- Shipping and tracking assistance
- Missing, delayed, or damaged packages
- Returns, exchanges, and refund eligibility
- Product usage, specifications, or quality concerns
- Privacy or data-related requests
Information to Include in Your Email
Providing this information helps us verify your order and resolve your request efficiently:
- Order number
- Full name used at checkout
- Email address used for the order
- Product name or SKU
- Clear description of the issue
- Photos or videos if the issue involves damage or defects
Security & Privacy Notice
- Please do not send sensitive payment information (e.g., full card numbers or passwords) by email.
- All personal information provided is used solely for order fulfillment and customer support.
- KadaJoy complies with privacy regulations including GDPR and CCPA.